AI Chatbot Integration

We developed and integrated AI-powered chatbots for the customer support team of a leading online store. The chatbot became the primary communication tool for handling customer inquiries 24/7, drastically reducing the workload on human agents.

What We Did

1. Collected and analyzed historical customer support data to identify common queries, such as order tracking, returns, and product recommendations.
2. Built a chatbot using NLP (Natural Language Processing) technology to understand complex customer requests and clarify details when needed.
3. Integrated the chatbot with the company’s CRM and order management systems to enable real-time query resolution.
4. Designed conversational scenarios to handle FAQs and seamlessly escalate complex issues to human agents when required.
5. Conducted real-world testing with customers and iteratively improved the chatbot based on feedback.

Results

The chatbot automated over 80% of customer inquiries, reducing response times to just a few seconds. This led to higher customer satisfaction and a noticeable decrease in the workload of the support team.